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Heretto Help

Voice

We want our content to be simple, objective, and professional. However, we also want to maintain a conversational and engaging tone.

Guidelines

  • Use active voice.

    For example, write “We recommend that you do not edit the underlying code.” instead of “It is recommended that you do not edit the underlying code.”

  • Write in the second person narration.

    For example, write “You can use the History tab to restore a file to the previous state.”

  • Keep it simple and direct. Be conservative in adjective and adverb usage, and use simple, common words.

    For example, write “Now...” instead of “Once you have done that...”