Quality Report
This feature is currently in Beta and available to a limited group of customers. General availability for all Heretto customers will follow the conclusion of the Beta phase. Full rollout dates will be shared when available.
During the Beta phase, only users assigned the Administrator role can access and use Insights reports. Following full rollout, all users with authoring permissions (Author, Editor/Manager, and Administrator) will be able to use Insights.
The Quality Report gives your team visibility into the health of your content without requiring you to inspect files one at a time. Rather than discovering broken links, invalid structures, or metadata errors only when they surface downstream, you can run the report against a map and see exactly where issues exist and how severe they are.
The Quality Report scans the content in a given map for schema, rule, and link-based issues, then presents the results as summarized counts, a filterable issue listing, and trends over time. It gives your team a structured way to understand not just whether quality issues exist, but where they're concentrated and whether they're improving or worsening.
The Quality Report is most valuable in these areas:
- Pre-release cleanup
Before creating a release and publishing, run the report on a map to catch broken links, invalid structures, and other issues before they reach delivery endpoints.
- Trend monitoring
Category trending shows whether particular kinds of issues (linking, validation, metadata) are increasing or decreasing over time, helping you decide where to invest in authoring training or tooling.
- Bulk triage
Rather than fixing issues one topic at a time as you encounter them, the issue listing lets you group, sort, and export issues so you can plan and prioritize remediation work at scale.
Quality Report Operation and Guidelines
- Access
Available only to users assigned the Administrator role during the Beta phase.
- Severity levels
Every issue is assigned one of four severities: blocker, error, warning, or info.
A duplicate topic ID is treated as an error; a duplicate element ID is treated as a warning or info.
- Filtering
Filters apply to issue type/category, severity, context, and found date range.
Filter selections persist for your session.
- Known limitations
Reports must be run manually; there's no scheduled or activity-triggered option yet.
There's no way to backfill historical trend data or manage the trend collection schedule from the interface yet.
Run a Quality Report
Run a report to see up-to-date quality results for a map or folder. Running a report is the first step to reviewing quality issues, filtering them, or tracking trends.
To complete this procedure, you must be assigned the Administrator role in Heretto CCMS, and the Quality Report must be enabled for your organization.
You ran the Quality Report on a map or folder and fixed related issues.
View the Quality Report Overview
View the Overview tab of a Quality Report to see summarized issue counts and trends.
To complete this procedure, you must be assigned the Administrator role in Heretto CCMS, and the Quality Report must be enabled for your organization.
You reviewed the summary results of the Quality Report. If you've run the report multiple times over time for a map, the Overview tab shows trends in your content. Use the breakdowns and trends to understand the impact of issues and how they change over time.