Title Guidelines

• Use sentence case
• Write in question format, including ending punctuation

Examples: “What is the maximum upload size?”, “How do I change the owner of multiple files?”

Style Guidelines

• Use short, direct titles
• Be concise with your answers

Considerations

Ask yourself the following questions when creating FAQ topics:

• Is this a common question or problem?
• Is a short answer sufficient for this question or would it be better answered in the user guide or a tutorial?

Structure

FAQ topics can contain the following elements:

• FAQ element
  1. question element
  2. prolog element
  3. answer element

Elements

question element

Contains a frequently asked question.

prolog element

Contains topic metadata. Can contain multiple resource ID elements that you can use to implement context-sensitive help into applications.

answer element

Provides an answer to the question.