Heretto CCMS 21.13 Release Notes

Heretto CCMS 21.13 introduces improvements to the e-signature functionality.

All components of this Heretto CCMS release have been thoroughly tested and approved, according to Heretto CCMS SOC2-validated testing protocols, described in the Heretto Software Testing Standard Operating Procedures document.

Release Date

August 7th, 2021



  • The electronically-signed documents can now include the user names of people involved in the e-signature assignment workflow.

    Note: This functionality may not be enabled on your Heretto CCMS instance. For more information, contact your Customer Success Manager.


  • Heretto PDF Generator: Inserting content references (conrefs) to Trouble Solution elements no longer prevents you from publishing content.