Management

Heretto CCMS includes a powerful content library that enables you to manage your content.

How does moving files affect my links?

Moving files in the content library does not affect your links. Heretto CCMS manages all links automatically, so you can move and rename files without worrying about breaking links and content references. You can view link dependencies for your files by using the Links tab.

What file types can I upload?

You can upload files that have an allowed file extension. For example, you can upload the following file types: DITA, XML, PDF, DOCX, TXT, PNG, JPG, or SVG.

You cannot upload files with no or restricted file extensions. For example, you cannot upload executable files like: EXE, APP, BAT, or COMMAND.

What image formats are supported?

You can link to any image format supported by the browser, including JPG, PNG, SVG, BMP, and GIF.

We recommend that you use PNG or SVG images. Unless you have specific print requirements, do not use BMP or TIF images because they are not suitable image formats for web publishing.

How long can a file name be?

You can have up to 250 characters in a file name. We don't recommend using long file names because it can make it difficult to read the full file name in the content library.

What happens when I remove a file?

Files that you remove in Heretto CCMS are moved to the Trash. You can restore removed files at any time.

How do I back up my files?

Heretto CCMS automatically backs up your content library. If needed, you can also manually export your files from your content library.

Automatic Backups

Heretto CCMS stores several types of data backups. To ensure high redundancy, the customers' data is replicated across multiple storage devices in a data center. These backups can be retrieved in a few minutes with a minimum amount of data loss.

For further redundancy, Heretto CCMS also performs a full nightly backup of the customers' content as well as their configuration. These backups replicate to a second data center in the event that one data center has a disaster where data cannot be retrieved. The maximum amount of time for data loss is up to 24 hours as these full backups only run at that interval.

With the Heretto Enterprise subscription, you can sync backups with your own server. To configure this feature, we need to work with your IT team.

Manual Backups

You can manually export your files from Heretto CCMS. In the content library, check the check box that corresponds to each file that you want to download. Then, right-click any of the selected files and click Download or Download + Dependencies.

Tip: If you're downloading a topic or map that uses resources such as media, conrefs, or keys, we recommend to download the file and it's dependencies.

Can I send a link to a file or folder?

You can easily send someone a link to a topic, map, or folder. You do that by right-clicking a resource in the content library and selecting a relevant option.

A ZIP file that I downloaded from Heretto CCMS does not open on macOS. Why?

The ZIP files created by Heretto CCMS include all the folders for the files they include. If Heretto CCMS folders are deeply nested, the folders in the ZIP file will have the same deep structure. This can make the ZIP file complex. The Mac Archive Utility can have trouble opening complex ZIP files.

You can find other utilities in the App Store on your macOS that open complex ZIP files without any trouble. For example, we verified that The Unarchiver works well with ZIP files from Heretto CCMS.

Can I import a taxonomy from outside Heretto CCMS?

Yes, your taxonomy can be imported into Heretto CCMS by Heretto CCMS representative. Taxonomy structures must be in a SKOS (Simple Knowledge Organization System) document. You can send the SKOS file to your Customer Success Manager so it can be uploaded into your instance.