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Heretto Help | Customer Facing Portal

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Footer Section

<body id="topic-8515"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1 hide-footer-title" id="ariaid-title1">Support Section</h1><div class="body cta-container"><p class="shortdesc"></p><section class="section cta-wrapper">
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                <p class="p cta-title">Our Support Team is here to help</p><img class="image cta-bubble" src="https://storage.googleapis.com/ezd_org_jorsek-docs2/snapshots/daPQ8bDGtFCAdzodUrbQ/e7140b90-1aa5-11ed-b46e-0242581fbd62?GoogleAccessId=multi-tenant-k8s-content-api@production-services-302914.iam.gserviceaccount.com&amp;Expires=1696325832&amp;Signature=vKnCQqZss7xNNkFkNU%2FlOTz%2B3IkZ2r3Cj1xfc0jwQW%2Bh0BVV7yBT8fKfjxrySx%2Fbrwh8IzBgUDF31PYTDzEd7iCZPrzBkcKkQ4WtuARe8UPxCcrwribWVKhzTyyelY%2BzPuUSitSRAgFoAlI5isFAifO6wy0ZyyvFcl%2BAkJ8idT9IQ7CnKjEjFx2JhjF9XL5AfdxDBnDlADAuoK2Cb4bPBYEZ0IL%2FC%2B472SQqQcD1rPlCBY2ageOOnjaTGmfW6jBYsbmYPTWV9uSZFKUU66U8gQ43%2FEvQFMg8WRx0kTReCmX9gvms3YcdhL%2FWAax6hcL9Jss1nLq3Q1HfGsv1uQBUQQ%3D%3D">
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Heretto UX Overview

<body id="topic-8161"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1"><span class="ph">Heretto CCMS</span> Overview</h1><div class="body"><p class="shortdesc"><span class="ph">Heretto</span> Component Content Management System (CCMS) is one platform to create, manage, and personalize enterprise knowledge for any audience, on any channel, in any language.</p><section class="section"><h2 class="title sectiontitle">Get Started</h2>
            
            <p class="p">Learn how to use <span class="ph">Heretto CCMS</span> by completing your first steps, clicking through the <span class="ph">Content Library</span> and <span class="ph"><span class="keyword wintitle">Content Editor</span></span>, or by reading content development guidelines. The Get Started section is a great place to begin learning about <span class="ph">Heretto CCMS</span>. </p>
        </section><section class="section"><h2 class="title sectiontitle">Create</h2>
            
            <p class="p"><span class="ph">Heretto CCMS</span> enables you to create different files and elements that belong to those files. That includes creating maps, topics, glossaries, and content templates. All pf them are content components. In this section, you can also learn how to reuse content and apply conditional profiling to your content to facilitate reuse.</p>
        </section><section class="section"><h2 class="title sectiontitle">Manage</h2>
            
            <p class="p"><span class="ph">Heretto CCMS</span> is designed to manage content and areas closely related to content. Learn how to review and version your content. Take a look at <span class="ph">Heretto</span> default reports and scan through admin options.</p>
        </section><section class="section"><h2 class="title sectiontitle">Localize</h2>
            
            <p class="p">By default, <span class="ph" id="topic-8161__iOS">Heretto CCMS</span> includes the ability to manually create XLIFF, source, and media packages for localization purposes. <span class="ph">Heretto</span> also has an integration with <span class="ph">XTM Cloud</span> available. For more information about <span class="ph">XTM Cloud</span>, see <a class="xref" href="/heretto-ccms/23/integrations/heretto-integrations-overview">Heretto Integrations Overview</a>.</p>
        </section><section class="section"><h2 class="title sectiontitle">Publish</h2>
            
            <p class="p"><span class="ph">Heretto CCMS</span> offers a wide variety of publishing options. This section focuses on our native <span class="ph">PDF Generator</span> that enables you to create beautiful PDF branding with CSS.</p>
            <p class="p">To learn about deploying your content to web with <span class="ph">Heretto Deploy Portal</span>, we encourage you to take a look at <a class="xref" href="/heretto-deploy-portal/heretto-deploy-portal-at-a-glance"><span class="ph">Heretto Deploy Portal</span> at a Glance</a>.</p>
            <p class="p">You might also want to review our delivery integrations that expand the number of ways you can provide content to your users, including publishing to external servers. For more information, see <a class="xref" href="/heretto-ccms/23/integrations/heretto-integrations-overview">Heretto Integrations Overview</a>.</p>
        </section><section class="section"><h2 class="title sectiontitle">Integrations</h2><p class="p"><span class="ph">Heretto CCMS</span> integrates with third-party solutions to expand your content authoring, migration, localization, and publishing capabilities. For more information, see <a class="xref" href="/heretto-ccms/23/integrations/heretto-integrations-overview">Heretto Integrations Overview</a>.</p></section><section class="section"><h2 class="title sectiontitle">FAQs</h2>
            
            <p class="p">Our frequently asked questions (FAQs) help understand some aspects of content creation and review, file management and publishing, as well as  the DITA standard. </p>
        </section><section class="section"><h2 class="title sectiontitle">Release Notes</h2>
            
            <p class="p">Learn about the latest changes, exciting features, important fixes, and more!</p>
        </section></div></article></main></body>

heretto-ccms/23/get-started/first-steps/sign-in-to-heretto-ccms

Get Started

Heretto Component Content Management System (CCMS) is one platform to create, manage, and personalize enterprise knowledge for any audience, on any channel, in any language.

Heretto CCMS Overview

21.16 Introduction to Creating Portals

Scope of Supported Customizations

Planning Your Heretto Deploy Portal

Developer Support

heretto-deploy-portal/heretto-deploy-portal-quick-start-guide/your-heretto-deploy-portal-environments

Heretto Deploy Portal Quick Start Guide

heretto-deploy-portal/heretto-deploy-portal-at-a-glance

Learn how to dynamically distribute your content to any audience, anytime

Heretto Deploy Portal

Heretto Deploy Portal enables you to instantaneously deliver content from Heretto CCMS to a customizable and dynamic  portal.

Heretto Deploy Portal at a Glance

<body id="concept-8530"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Coffee Brewing </h1><div class="body conbody"><div class="abstract"><span class="shortdesc">At <span class="ph">Heretto</span>, we're as serious about our coffee as we are about content. </span> In this guide, you'll learn to hand brew coffee using <span class="ph">Heretto's</span> four preferred methods. Each method produces significantly different tasting notes.</div><section class="section">
            <div class="p">We recommend using the Hario V-60 if you're drinking the <span class="ph">Heretto</span> custom blend, available from <a class="xref j-external-link" href="https://www.aporiacoffee.com/" target="_blank">Aporia Coffee Roasters</a>.<div class="note note note_note"><span class="note__title">Note:</span>  Be sure that whatever coffee you use is from a specialty coffee roaster to ensure the most flavorful and unique cup of coffee. We're happy to recommend our favorite coffee roasters. Contact your <span class="ph">Heretto</span> representative for recommendations.</div></div>
        </section><section class="section" id="concept-8530__section_s4w_vmg_5jb"><h2 class="title sectiontitle"><span class="ph">Heretto</span> Blend Coffee</h2>
            
            <p class="p">The <span class="ph">Heretto</span> blend has Pradera (Columbian) and Kossa Rada (Ethiopian) in a 60/40 ratio, which means the coffee has the rich cocoa finish from the Pradera, while not minimizing the citrus-punch from the Kossa Rada. </p></section></div></article></main></body>

Use the Hario V-60 for a balanced cup of coffee that neither highlights nor restricts the presentation of a coffee's flavor notes.

Hario V-60

heretto-ccms/23/get-started/time-for-coffee/coffee-brewing

Time for Coffee

At Heretto, we're as serious about our coffee as we are about content.

Coffee Brewing

<body id="topic-9225"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1 hide-title-featured" id="ariaid-title1">Heretto Deploy Portal Overview</h1><div class="body"><p class="shortdesc"></p><div class="div video-player">
            <div class=""><video class="object video featured-video" controls poster="https://drive.google.com/uc?id=1MwZsXCmt9lGyEU4vYCs8Gke6iVOMpzCS"><source src="https://storage.googleapis.com/ezd_org_jorsek-docs2/snapshots/daPQ8bDGtFCAdzodUrbQ/e6f84630-1aa5-11ed-b46e-0242581fbd62?GoogleAccessId=multi-tenant-k8s-content-api@production-services-302914.iam.gserviceaccount.com&amp;Expires=1696327348&amp;Signature=2%2Bf8HWMhq4Q8mTHpkWslTCeS4LettQLVaJGZLtmDvoLvzFErzvPBNiD01GFEqW8pTbGdaklP1Su0NaZsBYFq6IDA7slBwSoztAir8oLuVSk8rLJZ9qZNqEMFTeZ6%2FFfVt2iiGPuSyG0TwzYBp3uuWqQfhCSPzat6k828ZB6zOPegY0FL4NPRUw4Y%2F7f%2Fe71wIoA82vXqnIFEcHDrc%2F0mNH2VCTnp933vUcOTteVp%2FUgoh4Oss9OiK%2BsDXAOYEMQxh%2BHZdh3pVIhzlXKx2FLg5IIC%2BsvnyYF4FT50wkHnhViAJoprTObzJYcOJY3An%2BnrBwzNKgs1wTDsWXPvP3vlxA%3D%3D" type="video/mp4"></video></div>
            <div class="div player-controls">
                <div class="div video-progress">
                    <div class="div video-progress-filled"></div>
                </div><img class="image fullscreen-button" src="https://drive.google.com/uc?id=16VltS7y215o-UXPZgydo-Tm4VMrxXupC"><br>
            </div><img class="image play-button" src="https://drive.google.com/uc?id=13o38Cz5KKHTL5vQx7MFrj4EbulH-JuEN"><br>
        </div><section class="section"><h2 class="title sectiontitle">Heretto Deploy Portal Overview</h2>
            
            <p class="p featured-video-p">Delivering real-time content anywhere</p>
        </section></div></article></main></body>

Heretto Deploy Portal Overview

<body id="topic-2626"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1 hide-title-featured" id="ariaid-title1">Heretto UX Overview</h1><div class="body"><p class="shortdesc"></p><div class="div video-player">
            <div class=""><video class="object video featured-video" controls poster="https://drive.google.com/uc?id=1vesTXhAUoR5BHSgFcPT6Zq0R47HdMr8E"><source src="https://storage.googleapis.com/ezd_org_jorsek-docs2/snapshots/daPQ8bDGtFCAdzodUrbQ/e70601d0-1aa5-11ed-b46e-0242581fbd62?GoogleAccessId=multi-tenant-k8s-content-api@production-services-302914.iam.gserviceaccount.com&amp;Expires=1696325832&amp;Signature=ouD2gnrbO%2BbqtMmfVdfN429fu7QjS5T%2BHGFtbjdUtEVQ1p%2BHqzqLJAEKi59AzOD5w9LXYHkd6t3HTE1Jlt9lf%2Bv6qks9qjVUL2YMHgEnNfij0B7CZucMEuoEsMxOJnwPEuLXi%2BiVkDW2lX%2FZwVLW1CVdckMrlIRhLo8TSG7uCO%2BmKl4RwRJgul%2F4uyWDS%2B4qBT3ohuJfxMr0SM5lHmjebr%2Bny2RLx5ya8NnzZLosnWL67ZEfulVasECNFfwRjOQM1rX%2FagTSo2b0G0mP3n1%2FZALbhojsZ4ne7EqTc%2ByqM6lTbU5vBSxCBVXk3EMNhYUw32wqBuyjt7Q4R%2Bf7LWiZqw%3D%3D" type="video/mp4"></video></div>
            <div class="div player-controls">
                <div class="div video-progress">
                    <div class="div video-progress-filled"></div>
                </div><img class="image fullscreen-button" src="https://drive.google.com/uc?id=16VltS7y215o-UXPZgydo-Tm4VMrxXupC"><br>
            </div><img class="image play-button" src="https://drive.google.com/uc?id=13o38Cz5KKHTL5vQx7MFrj4EbulH-JuEN"><br>
        </div><section class="section"><h2 class="title sectiontitle">Custom Style and Structure Rules</h2>
            
            <p class="p featured-video-p">The content quality tool for your whole team</p>
            <p class="p featured-video-link-p"><a class="xref external-video-link j-external-link" href="https://heretto.com/product-pulse/" target="_blank">View more videos</a></p>
        </section></div></article></main></body>

Use Cases

<body class="page-break-after" id="concept-925"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1"><span class="ph">Heretto Deploy API</span> Overview</h1><div class="body conbody"><div class="abstract">
         <span class="shortdesc"><span class="ph">Deploy API</span> is a programmatic layer that gives you the capability to turn your structured DITA content in <span class="ph">Heretto CCMS</span> into a form that other applications can consume. If you are looking for information about creating your own API documentation, see <a class="xref" href="/heretto-deploy-portal/heretto-api-docs#concept-603"><span class="ph">Heretto API Docs</span> Overview</a>.</span>
    </div><p class="p">Use <span class="ph">Deploy API</span> to deliver content from <span class="ph">Heretto</span> to help sites, apps, or into embedded help for use in kiosks or physical devices. <span class="ph">Deploy API</span> enables you to deliver localized content, control access with authentication, and to customize content for different audiences. </p><p class="p">We use <span class="ph">Deploy API</span> to deliver our content to <a class="xref j-external-link" href="help.heretto.com" target="_blank">help.heretto.com</a>.</p><dl class="dl"><dt class="dt dlterm"><span class="ph">Heretto Deploy API</span></dt><dd class="dd">
                    <p class="p"><span class="ph">Deploy API</span> is a read-only API that enables you to deliver content from <span class="ph">Heretto CCMS</span> to different endpoints.</p>
                    <p class="p">The delivered content includes:</p>
                    <ul class="ul" id="concept-925__ul_p1y_3lf_sjb"><li class="li">JSON data</li><li class="li">Media files</li><li class="li">Transformed XML content (HTML5) or compiled DITA</li></ul>
                </dd><dt class="dt dlterm">Sitemaps</dt><dd class="dd">
                    <p class="p">Sitemaps are specialized DITA maps that  determine the structure of your knowledge base, support site, or other web assets. Different <span class="ph">sitemap</span> models may apply, depending on the environment you publish to.</p>
                    <p class="p"><span class="ph">Deploy API</span> supports different <span class="ph">sitemap</span> structures.</p>
               </dd></dl></div><article class="topic concept nested1" aria-labelledby="ariaid-title2" lang="en-us" id="concept-2112"><h2 class="title topictitle2" id="ariaid-title2">Use Cases</h2><div class="body conbody"><p class="shortdesc"><span class="ph">Heretto Deploy API</span> is a scalable solution that enables you to create entire sites or dynamically deploy content to Software as a Service (SaaS) applications or  build websites like help.heretto.com.</p><section class="section" id="concept-2112__section_bys_l4s_pjb"><h3 class="title sectiontitle">Building Websites</h3>
            
            <p class="p">You can use  <span class="ph">Deploy API</span> to build a knowledge base, support site, or any other website that gets content from your <span class="ph">Heretto CCMS</span> <span class="ph">Content Library</span>. You can brand, modify, and seamlessly integrate websites you build into your existing web assets to provide a consistent look and feel.</p>
        </section><section class="section" id="concept-2112__section_izc_ymt_pjb"><h3 class="title sectiontitle">Embedding Content</h3>
            
            <p class="p">Use <span class="ph">Deploy API</span> to embed content from your <span class="ph">Heretto CCMS</span> <span class="ph">Content Library</span> into an existing <span class="ph">website or web application</span>. For example, you can embed a help content directly into your company portal or use the content for context-sensitive help.</p>
            
        </section><section class="section" id="concept-2112__section_wb2_trt_pjb"><h3 class="title sectiontitle">Content from One Source</h3>
            
            <p class="p"><span class="ph">Deploy API</span> enables the use of the same DITA source files for different types of deliverables. Editing a single DITA source can update multiple assets.</p>
        </section></div></article></article></main></body>

Heretto Deploy API ensures that your content is processed in a secure way and delivered to the defined users. This information explains our authentication and security.

Authentication and Security

heretto-deploy-api/heretto-deploy-api-overview

Read the Deploy API specification and related resources

Heretto Deploy API

Deploy API is a programmatic layer that gives you the capability to turn your structured DITA content in Heretto CCMS into a form that other applications can consume. If you are looking for information about creating your own API documentation, see Heretto API Docs Overview.

Heretto Deploy API Overview

<body id="concept-709"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Heretto CCMS 23.9</h1><div class="body conbody"><div class="abstract">
         <span class="shortdesc">In the initial Heretto CCMS September  releases, 23.9.5 and 23.9.12, we primarily focused on developing new features, addressing various improvements, enhancements, and minor fixes 💪🏾 that do not directly impact your experience.</span>
        
    </div><p class="p"><span class="ph">Heretto CCMS</span> versions released in September:</p><ul class="ul"><li class="li"><p class="p">23.9.5</p></li><li class="li"><p class="p">23.9.12</p></li></ul></div></article></main></body>

Heretto CCMS August releases are here! Read on to learn what has changed. 🚀

Heretto CCMS 23.8

heretto-ccms/23/release-notes/heretto-ccms-23.9

Release Notes

In the initial Heretto CCMS September  releases, 23.9.5 and 23.9.12, we primarily focused on developing new features, addressing various improvements, enhancements, and minor fixes 💪🏾 that do not directly impact your experience.

Heretto CCMS 23.9

Heretto

Learn how to author, review, manage, translate, and publish to multiple channels