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Heretto Help | Customer Facing Portal

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<body id="topic-8515"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1 hide-footer-title" id="ariaid-title1">Support Section</h1><div class="body cta-container"><p class="shortdesc"></p><section class="section cta-wrapper">
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Heretto UX Overview

<body id="topic-8161"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1"><span class="ph">Heretto CCMS</span> Overview</h1><div class="body"><p class="shortdesc"><span class="ph">Heretto</span> Component Content Management System (CCMS) is one platform to create, manage, and personalize enterprise knowledge for any audience, on any channel, in any language.</p><section class="section"><h2 class="title sectiontitle">Get Started</h2>
            
            <p class="p">Learn how to use <span class="ph">Heretto CCMS</span> by completing your first steps, clicking through the <span class="ph"><span class="keyword wintitle">Content Library</span></span> and <span class="ph"><span class="keyword wintitle">Content Editor</span></span>, or by reading content development guidelines. The Get Started section is a great place to begin learning about <span class="ph">Heretto CCMS</span>. </p>
        </section><section class="section"><h2 class="title sectiontitle">Create</h2>
            
            <p class="p"><span class="ph">Heretto CCMS</span> enables you to create different files and elements that belong to those files. That includes creating maps, topics, glossaries, and content templates. All pf them are content components. In this section, you can also learn how to reuse content and apply conditional profiling to your content to facilitate reuse.</p>
        </section><section class="section"><h2 class="title sectiontitle">Manage</h2>
            
            <p class="p"><span class="ph">Heretto CCMS</span> is designed to manage content and areas closely related to content. Learn how to review and version your content. Take a look at <span class="ph">Heretto</span> default reports and scan through admin options.</p>
        </section><section class="section"><h2 class="title sectiontitle">Publish</h2>
            
            <p class="p"><span class="ph">Heretto CCMS</span> offers a wide variety of publishing options. This section focuses on our native <span class="ph">PDF Generator</span> that enables you to create beautiful PDF branding with CSS.</p>
            <p class="p">To learn about deploying your content to web with <span class="ph">Heretto Deploy Portal</span>, we encourage you to take a look at <a class="xref" href="/heretto-deploy-portal-at-a-glance"><span class="ph">Heretto Deploy Portal</span> at a Glance</a>.</p>
            <p class="p">You might also want to review our delivery integrations that expand the number of ways you can provide content to your users, including publishing to external servers. For more information, see <a class="xref" href="/integrations/heretto-integrations-overview">Heretto Integrations Overview</a>.</p>
        </section><section class="section"><h2 class="title sectiontitle">Localize</h2>
            
            <p class="p">By default, <span class="ph" id="topic-8161__iOS">Heretto CCMS</span> includes the ability to manually create XLIFF, source, and media packages for localization purposes. <span class="ph">Heretto</span> also has an integration with <span class="ph">XTM Cloud</span> available. For more information about <span class="ph">XTM Cloud</span>, see <a class="xref" href="/integrations/heretto-integrations-overview">Heretto Integrations Overview</a>.</p>
        </section><section class="section"><h2 class="title sectiontitle">FAQs</h2>
            
            <p class="p">Our frequently asked questions (FAQs) help understand some aspects of content creation and review, file management and publishing, as well as  the DITA standard. </p>
        </section><section class="section"><h2 class="title sectiontitle">Release Notes</h2>
            
            <p class="p">Learn about the latest changes, exciting features, important fixes, and more!</p>
        </section></div></article></main></body>

content-management/23/get-started/first-steps/sign-in-to-heretto-ccms

Get Started

Heretto Component Content Management System (CCMS) is one platform to create, manage, and personalize enterprise knowledge for any audience, on any channel, in any language.

Heretto CCMS Overview

21.16 Introduction to Creating Portals

Scope of Supported Customizations

Planning Your Heretto Deploy Portal

Developer Support

web-deployment/heretto-deploy-portal-quick-start-guide/your-heretto-deploy-portal-environments

Heretto Deploy Portal Quick Start Guide

web-deployment/heretto-deploy-portal-at-a-glance

Customize the branding, layout, and behavior of your Heretto Deploy Portal

Web Deployment

Heretto Deploy Portal enables you to instantaneously deliver content from Heretto CCMS to a customizable and dynamic  portal.

Heretto Deploy Portal at a Glance

<body id="concept-8530"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Coffee Brewing </h1><div class="body conbody"><div class="abstract"><span class="shortdesc">At <span class="ph">Heretto</span>, we're as serious about our coffee as we are about content. </span> In this guide, you'll learn to hand brew coffee using <span class="ph">Heretto's</span> four preferred methods. Each method produces significantly different tasting notes.</div><section class="section">
            <div class="p">We recommend using the Hario V-60 if you're drinking the <span class="ph">Heretto</span> custom blend, available from <a class="xref j-external-link" href="https://www.aporiacoffee.com/" target="_blank">Aporia Coffee Roasters</a>.<div class="note note note_note"><span class="note__title">Note:</span>  Be sure that whatever coffee you use is from a specialty coffee roaster to ensure the most flavorful and unique cup of coffee. We're happy to recommend our favorite coffee roasters. Contact your <span class="ph">Heretto</span> representative for recommendations.</div></div>
        </section><section class="section" id="concept-8530__section_s4w_vmg_5jb"><h2 class="title sectiontitle"><span class="ph">Heretto</span> Blend Coffee</h2>
            
            <p class="p">The <span class="ph">Heretto</span> blend has Pradera (Columbian) and Kossa Rada (Ethiopian) in a 60/40 ratio, which means the coffee has the rich cocoa finish from the Pradera, while not minimizing the citrus-punch from the Kossa Rada. </p></section></div></article></main></body>

Use the Hario V-60 for a balanced cup of coffee that neither highlights nor restricts the presentation of a coffee's flavor notes.

Hario V-60

content-management/23/get-started/time-for-coffee/coffee-brewing

Time for Coffee

At Heretto, we're as serious about our coffee as we are about content.

Coffee Brewing

<body id="topic-9225"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1 hide-title-featured" id="ariaid-title1">Heretto Deploy Portal Overview</h1><div class="body"><p class="shortdesc"></p><div class="div video-player">
            <div class=""><video class="object video featured-video" controls poster="https://drive.google.com/uc?id=1MwZsXCmt9lGyEU4vYCs8Gke6iVOMpzCS"><source src="https://storage.googleapis.com/ezd_org_jorsek-docs2/snapshots/BKcJHVcrAyR8AMixC50O/e6f84630-1aa5-11ed-b46e-0242581fbd62?GoogleAccessId=multi-tenant-k8s-content-api@production-services-302914.iam.gserviceaccount.com&amp;Expires=1686426639&amp;Signature=wHBwWwIY53%2BR8wI7bHerF6b%2BRf0hElBtoaeMYFoJe7XDwFDPZkn5Y1IGaNrRkr3Uu3azQAkismRjLBqorsy3nWueULc%2B2%2FmPf7ZiSFvZtqDZzIq6GE7%2FcfVTKB3xqCk4JYAEPBMuv6ofnBcEeiofMX5AD%2FVTOcZ3DXUWs4rPJQbiBdqf10xG5v5EQ%2Fy43CG17rTczoRxJ065sbLhW3mC%2FIn6kkycPEEIXvGSLJh6LjJFQuadAE0doI92MD677RpdmTCxyVgRpsI1aklYwWcq8uUcVibsV2872CG4f2ubmuYrAWHUku9yNhZlPHq332Vg1k6CxXF48STnsLMmtFWhlw%3D%3D" type="video/mp4"></video></div>
            <div class="div player-controls">
                <div class="div video-progress">
                    <div class="div video-progress-filled"></div>
                </div><img class="image fullscreen-button" src="https://drive.google.com/uc?id=16VltS7y215o-UXPZgydo-Tm4VMrxXupC"><br>
            </div><img class="image play-button" src="https://drive.google.com/uc?id=13o38Cz5KKHTL5vQx7MFrj4EbulH-JuEN"><br>
        </div><section class="section"><h2 class="title sectiontitle">Heretto Deploy Portal Overview</h2>
            
            <p class="p featured-video-p">Delivering real-time content anywhere</p>
        </section></div></article></main></body>

Heretto Deploy Portal Overview

<body id="topic-2626"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1 hide-title-featured" id="ariaid-title1">Heretto UX Overview</h1><div class="body"><p class="shortdesc"></p><div class="div video-player">
            <div class=""><video class="object video featured-video" controls poster="https://drive.google.com/uc?id=1vesTXhAUoR5BHSgFcPT6Zq0R47HdMr8E"><source src="https://storage.googleapis.com/ezd_org_jorsek-docs2/snapshots/BKcJHVcrAyR8AMixC50O/e70601d0-1aa5-11ed-b46e-0242581fbd62?GoogleAccessId=multi-tenant-k8s-content-api@production-services-302914.iam.gserviceaccount.com&amp;Expires=1686424836&amp;Signature=3kg34y8edcJ3%2BtzQqpxqB1kxcWCrgwd7uYpEtHMIz%2BJFBGmDCGuNjrChBGFRGt2rv%2BAghTFlVGpYknZkzBoCvSXeBu58ViNd0fH%2BNQdID5eyma9rbckpiKrK6WbQInzUOUYNjgNbMX%2F9lLdAEMTtoi9PuiDu2dOGYijoFMwCgkyPcxBayDfeqYbG%2BJmHAJ9pTIHoXdcxL4EE21ksOsSLzoLJE5fRCIQvw1bq4rTA6JkT0WrnaVJWK2Dq7ZjeuI%2B%2BtRS39hecLK3ZjPyDnDNdYuBEpuGrxuXuLhUsdIQW872zx7EOATcvaoCIgTTg2l0DTJlBnejhCGb5NhxpY%2Bnq7g%3D%3D" type="video/mp4"></video></div>
            <div class="div player-controls">
                <div class="div video-progress">
                    <div class="div video-progress-filled"></div>
                </div><img class="image fullscreen-button" src="https://drive.google.com/uc?id=16VltS7y215o-UXPZgydo-Tm4VMrxXupC"><br>
            </div><img class="image play-button" src="https://drive.google.com/uc?id=13o38Cz5KKHTL5vQx7MFrj4EbulH-JuEN"><br>
        </div><section class="section"><h2 class="title sectiontitle">Custom Style and Structure Rules</h2>
            
            <p class="p featured-video-p">The content quality tool for your whole team</p>
            <p class="p featured-video-link-p"><a class="xref external-video-link j-external-link" href="https://heretto.com/product-pulse/" target="_blank">View more videos</a></p>
        </section></div></article></main></body>

Download DITA Open Toolkit Resources from Heretto CCMS

Add Custom Plugins to DITA Open Toolkit

Add Custom Fonts to DITA Open Toolkit

Add Antenna House Formatter to DITA Open Toolkit

Compress the Custom DITA Open Toolkit into a ZIP File

Add a DITA-OT to Heretto CCMS

You can easily recreate your publishing scenarios configured in legacy DITA Open Toolkit (DITA-OT) in DITA-OT Cloud.

Migrate and Manage DITA-OT Publishing Scenarios

integrations/delivery-integrations/dita-ot-integration/dita-ot-cloud/migrating-to-dita-ot-cloud-publishing/read-me

Migrating to DITA-OT Cloud Publishing

We are planning to retire the legacy DITA-OT integration by the end of June, 2023.

Read Me

If you haven't read it yet, before proceeding review the   Read Me to understand major differences between legacy DITA Open Toolkit (DITA-OT) and DITA-OT Cloud integrations.

Migrating from Legacy DITA-OT to DITA-OT Cloud

<body id="concept-6439"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1"><span class="ph">DITA Open Toolkit Cloud</span> Publishing</h1><div class="body conbody"><p class="shortdesc"><span class="ph">DITA Open Toolkit (DITA-OT) Cloud</span> replaces the original integration with the  <span class="ph">DITA-OT</span> publishing engine in <span class="ph">Heretto CCMS</span>. <span class="ph">If you have only worked with <span class="ph">DITA-OT Cloud</span> in <span class="ph">Heretto CCMS</span>, continue reading, you are in the right place. If you are looking for information about how to migrate from the legacy <span class="ph">DITA-OT</span> integration into <span class="ph">DITA-OT Cloud</span>, go to <a class="xref" href="/integrations/delivery-integrations/dita-ot-integration/dita-ot-cloud/migrating-to-dita-ot-cloud-publishing/migrating-from-legacy-dita-ot-to-dita-ot-cloud">Migrating from Legacy <span class="ph">DITA-OT</span> to <span class="ph">DITA-OT Cloud</span></a>.</span></p><p class="p">If you're interested in <span class="ph">DITA-OT Cloud</span> because you need to publish your content to PDF, you might want to consider using <span class="ph">PDF Generator</span> instead. <span class="ph">PDF Generator</span> is a more user-friendly publishing engine that uses CSS for output styling. Thanks to that, many teams can manage PDF output styling in-house without having to rely on consultants as it is often the case with <span class="ph">DITA-OT</span>.</p><div class="note note note_note"><span class="note__title">Note:</span> This document doesn't explain how to develop a custom plugin. We can recommend partners who provide <span class="ph">DITA-OT</span> customization services.</div><section class="section" id="concept-6439__section_ot-cloud-benefits-overview"><h2 class="title sectiontitle"><span class="ph">DITA-OT Cloud</span> Benefits and Overview</h2><p class="p">Because the <span class="ph">Heretto</span> <span class="ph">DITA-OT Cloud</span> is a cloud solution, your publishing jobs do not compete for memory and processing resources in the CCMS. The benefit is that the system does not slow down, even when you are publishing a large publication or to multiple languages or output types.</p><p class="p">The <span class="ph">DITA-OT Cloud</span> publishing engine provides you with the following benefits:</p><ul class="ul" id="concept-6439__ul_gb2_jsj_hpb"><li class="li">Publishing does not affect the CCMS performance as it happens in a separate space in the cloud</li><li class="li">You can have parallel publishing (not available by default)</li><li class="li">Modern, <span class="ph">Google Chrome™</span>-compatible scenarios management interface </li></ul>
            <p class="p">The default configuration for <span class="ph">DITA-OT Cloud</span> is one worker, which is equivalent to what the legacy <span class="ph">DITA-OT</span> integration offered. One worker can run one publishing job at a time.  Additional jobs are queued and processed one by one as the worker completes jobs. For example, if your publishing job on average takes four minutes to publish and you start four publishing jobs, the first job will complete at four minutes, the second at eight minutes, with the fourth job completing at 16  minutes from the start. <span class="ph">DITA-OT Cloud</span> enables you to purchase more workers to run more publishing  jobs at the same time, increasing throughput. Using the previous example, if you had four workers enabled, all jobs would run simultaneously and complete in four minutes.</p></section></div></article></main></body>

The DITA Open Toolkit (DITA-OT)  is an open source publishing engine that converts DITA content into multiple output formats, like PDF or HTML. Output formats are also referred to as transformation types or output types.

DITA Open Toolkit Overview

integrations/delivery-integrations/dita-ot-integration/dita-ot-cloud/dita-ot-cloud-publishing/dita-open-toolkit-cloud-publishing

DITA-OT Cloud Publishing

DITA Open Toolkit (DITA-OT) Cloud replaces the original integration with the  DITA-OT publishing engine in Heretto CCMS. If you have only worked with DITA-OT Cloud in Heretto CCMS, continue reading, you are in the right place. If you are looking for information about how to migrate from the legacy DITA-OT integration into DITA-OT Cloud, go to Migrating from Legacy DITA-OT to DITA-OT Cloud.

DITA Open Toolkit Cloud Publishing

Heretto CCMS 23.5.2

Heretto CCMS 23.5.9

Heretto CCMS 23.5.16

Heretto CCMS 23.5.23

Heretto CCMS 23.4 is here! Read about what's changed in the system!

Heretto CCMS 23.4

content-management/23/release-notes/heretto-ccms-23.5

Release Notes

Heretto CCMS  May releases are here! Read on to learn what has changed. 🚀

Heretto CCMS 23.5

Heretto

Learn to use Heretto CCMS to create and manage your content

Content Management

Integrate Heretto CCMS with other applications

Integrations

label.section

The DITA to PowerPoint plugin uses a default template provided by Heretto. You can add your own template by creating one in Microsoft PowerPoint.

Create a New PowerPoint Template for the Plugin

DITA conditional processing attributes enable you to profile topic and map elements. You can add these attributes to an element to define its audience, platform, product, or published format. You can include or exclude profiled content by creating DITAVALs based on those attributes.

Conditional Processing Attributes

Taxonomy is a system of classification. You can use taxonomy metadata to assign specific values to specific categories. Taxonomy metadata enables content authors  to filter and sort for categories of content. Administrators create the categories and values for taxonomy metadata. Users can assign these values to content in the Resource  Drawer. At Heretto, we use taxonomy metadata for an Audience category.

Taxonomy Metadata

Administrators can show or
                hide a publishing scenario in the publishing interface.

Enable or Disable a Heretto PDF Generator Scenario

True or False Interaction

Multiple Choice Interaction

Single Select Interaction

Before authoring content in Heretto CCMS, you need to sign in to your account. Then you can create your own testing area for the content you'll create in this tutorial.

Sign in to Heretto CCMS

File activity is any change made to a file, comment, or assignment by a user.  Heretto CCMS tracks all the activity for each
                file in the Activity interface. This interface is useful for users who need an audit record of all changes made to specific content. Access the Activity interface from the Main Menu    or Resource  Drawer. At Heretto, we use this interface to look at activity for specific periods.